2 hrs Cultural Diversity and Competence

Cultural Diversity and Competence

2 hours

We live in a melting pot. For example, if there is a military base in a town, the town has two distinct cultures: military and non-military. Most cities have married and single people in it. Those are two different cultures, as well; single people often have different views than those of their married counterparts. We have now identified four different cultures: married, single, military and non-military.

You get the point. Since there are several cultures living and working in the same places, it makes since that we all get along. And part of what brings us to that point is understanding. Going into a business transaction knowing some of the expectations of the other party, makes for a much easier completion of that transaction.

For example, if you go into a workplace that is owned by an Arabic company, it is good to know that they don’t particularly like entering into business or employment arrangements until they feel that trust has been well established. If you sense reluctance on their part, you will understand that it is nothing personal; it is just their cultural views.

In the massage business, we don’t know who will come in to see us. Being aware of cultural views allows us to relate to potential clients in a way that will make them feel at ease. People who feel comfortable tend to seek out the same places and service providers that made them feel that way.

By the same token, we don’t know who we may end up working with. Silence or a reluctance to engage in office gossip by a co-worker might be misconstrued as a sign of haughtiness and superiority, where the fact is that, culturally, engaging in that behavior might be considered to be disrespectful. If we are cognizant of these behavioral characteristics, we can go a very long way in promoting positive collaboration and communication.

Goal:

Upon completion of this course, the student will be able to discuss the importance of communication with people from different cultures, identify different styles of communication unique to a variety of cultures, and describe effective ways to create effective working relationships, taking into account cultural and attitudinal differences.

Objectives:

Students will be able to master the following objectives with a minimum of 70% accuracy:

  • Define “Uncertainty Avoidance”
  • Identify the styles of communication unique to each culture
  • Explain how the culture of a society affects the value and attitudes of the individual
  • Compare and contrast high and low distance societies
  • Discuss the role of communication in management of an organization or work team
  • Discuss cultural dimensions as they apply to organizational leadership
  • List the elements of management across cultures
  • Characterize the competencies necessary for the global manager
  • List the characteristics of business and work attitudes in various cultures

Learning Outcomes

The learning outcomes for this course will be measured by the mastery of the objectives set forth in the Learning Objectives section. Students must master the objectives, which are measured by the written assessment. Students must achieve a test score of 70% or higher to achieve mastery of these objectives.

Course Outline

This course follows the book as it is written. The written assessment also goes in the same order as the book. Nothing in the assessment is based on any supplemental websites or books. Students will spend approximately 13 minutes per objective, since there are 9 objectives for this 2 hour course.

 

Exam Format – Online, Multiple Choice

Exam Questions – Total of 10 (Ten) questions

States / Organizations that should accept this course – NCBTMB, Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, NCBTMB, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming

Certificate – Available Immediately upon passing with a 70%

Expiration – As long as you have an active membership that includes access to this course

Extra Fees (these are completely optional) – We have several options for our customers listed below in the case you wanted to use them. The online exam and online certificate upon passing is included in your tuition (you will need to purchase the required study material elsewhere). We have no hidden fees or surcharges, and the fees below only apply to extra options provided by the Company. The extra fees are as follows:

NOTE: All fees must be paid in advance of any extra Services rendered.

  • Need your certificate mailed? We will mail you a tri-folded color certificate after passing – $10 per certificate, per mailing.
  • Want us to manually submit your answers? You can mail or email us your answers on the provided printable exam for us to manually grade and submit on your behalf. Also included, is if you pass with at least a 70% we will mail you a tri-folded color certificate – $25 per course and attempt. The certificate is only mailed if you received a 70% or greater. (This is paid by you when you fill out the required form completely that is located on the bottom of each printable exam. If you fail the exam, you will either have to repeat this process and pay the fee, or you can complete your exam online yourself free)
  • Want us to mail you the printable version of the exam questions? (Note: You can print this yourself within your account at no additional charge) We will mail you the exam questions – $10 per course, per mailing.

Ready to get started?

What are the next steps?

If you would like to take this course click the "Access Course" button above. This will then take you directly to that course/exam.

From there you would click the "Take This Course" button to access the exam and get started. If that is the course you would like to take you will need to purchase the associated material from a third-party.

When does my membership expire?

Membership Expiration Date: --- | You are NOT on auto billing

What material will I need to buy?

Click the "Material Needed" icon above to view exactly what you will need. You will also find the links provided to a few popular options, although you can get it from anywhere that sells books. Note: Many of the books can be obtained on Amazon Kindle for little to no cost.

Is this course part of my membership?

If you are able to see this page, then yes, this course is a part of your membership. If you are able to access this page, as well as the exam then you do have access.

Are there any extra fees or optional services from Massage CE Unlimited?

Extra Fees (these are completely optional) – We have several options for our customers listed below in the case you wanted to use them. The online exam and online certificate upon passing is included in your tuition (you will need to purchase the required study material elsewhere). We have no hidden fees or surcharges, and the fees below only apply to extra options provided by the Company. The extra fees are as follows: 
NOTE: All fees must be paid in advance of any extra Services rendered.

  • Need your certificate mailed? We will mail you a tri-folded color certificate after passing – $10 per certificate, per mailing.
  • Want us to manually submit your answers? You can mail or email us your answers on the provided printable exam for us to manually grade and submit on your behalf. Also included, is if you pass with at least a 70% we will mail you a tri-folded color certificate – $25 per course and attempt. The certificate is only mailed if you received a 70% or greater. (This is paid by you when you fill out the required form completely that is located on the bottom of each printable exam. If you fail the exam, you will either have to repeat this process and pay the fee, or you can complete your exam online yourself free)
  • Want us to mail you the printable version of the exam questions? (Note: You can print this yourself within your account at no additional charge) We will mail you the exam questions – $10 per course, per mailing.
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